The first Dillards was opened up in 1938
in Nashville, Arkansas. The family-run department store sells merchandise
to middle-to-upper-income shoppers and has had a history of customer
complaints including false imprisonment, assault, battery, wrongful
detention, infliction of emotional distress, and wrongful death.
Dillards department store customers, as
well as former employees have filed lawsuits alleging improper treatment.
The department store has a policy of using off-duty law enforcement
officers as store security guards, an aspect that has been attributed
to the cases of customer mistreatment. If you have been the victim
of mistreatment or abuse while visiting a Dillards department
store, or if you have worked at a Dillards and have witnessed
incidents of customer abuse and mistreatment, please contact
June 1994, Darryl Robinson visits a Houston Dillards and spends
a lot of money. He became angry when the assistant manager refused
to let him get extra cash out on his debit card and yelled at the
clerk. When Robinson continued to argue, security was called and
according to some witnesses, he was taken into a back room and beaten;
Robinson died as a result of this tragic incident.
Dillards has been a family run business ever since its existence.
William Dillard first opened the chain department store and now
finds his stores to be in the spotlight, not for their merchandise
but for accusations of Dillard's customer mistreatment. There has been a long
history of problems resulting from Dillard's failure to implement
or enforce proper retail security protocols.
Dillard's customer mistreatment is the term used when law enforcement targets
someone based on that persons race, national origin, ethnicity
or physical appearance rather than conduct. For example, Dillard's customer mistreatment can occur when a security guard stops someone in a
store for shoplifting based on the individuals race, clothing
or physical appearance. Mistreatment in this regard is not as visible
as other forms of mistreatment that occur, but Dillard's customer mistreatment
has been around for a long time and is believed to be on the rise
according to some experts.
Preventing Dillard's customer mistreatment from occurring must start at the
top. Some critics have blamed William Dillard for the problems Dillards
has had with Dillard's customer mistreatment. During a ten-year wrongful-termination
case a witness testified that the company vice presidents moved
an African-American secretarys desk so that Mr. Dillard wouldnt
have to see her on the way to his office. Dillard officials later
testified that the vice presidents had acted without consulting
with Mr. Dillard.
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you will not be responsible for any of your court costs or litigation
expenses, except for medical bills.
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